Returns and Refunds
Extended Returns Policy - Christmas 2024
Here at American Golf we want to encourage our customers to shop for Christmas gifts with the confidence that if their choice of gift is not right, you can return them hassle free.
Exchange or Credit
Goods purchased between 31st October 2024 and 24th December 2024 can be returned for an exchange, or for a credit in the form of a gift card up to close of business Tuesday 31st January 2025.
Refunds
Refunds can be issued within 30 days of purchase, in line with our returns policy. Refunds will be issued back to the original payment method. For purchases made with gift cards or vouchers a credit will be issued back to the original gift card or e-voucher.
FREE in-store returns
Enjoy the convenience of FREE returns at any American Golf store. If something isn’t quite right, simply bring it back to one of our stores hassle-free and incur no shipping fees.
Online returns
Alternatively, you may return your items directly to our warehouse. Please ensure you enclose a returns note for any returns being sent directly back to our warehouse. A copy of our returns note can be printed by clicking here.
The cost of returning your purchase where we have sent the wrong item in error, or the item has arrived faulty / damaged will be refunded*. We recommend that you use an established courier company, with a tracked delivery service. *American Golf will not reimburse any supplementary costs if you choose a delivery service other than the least expensive method.
Please find our returns address below and include a note stating your order number and the reason for your return.
Return Exclusions
You may return unused products in their original packaging and with the labels still attached within 30 days of receipt for a full refund. Unfortunately we are unable to accept the following goods for returns or refunds, unless they are deemed to be faulty.
- Packs of socks that have been split.
- Packs of gloves that have been split.
- Clothing where the label has been removed.
- Any socks, underwear or base layers that have been worn.
- Blister packs that have been opened.
- Goods can be examined as they would in store, but to obtain a full refund or exchange you must not switch them on, start using them or install and input any data/software. The goods must be returned ‘as new’ and in their original packaging.
- Any goods which have been supplied according to your particular specification, or which are personalised or custom built.
- Second hand, ex-display or ex-demo goods unless they were delivered faulty.
Please Note: We cannot accept returns for second hand or custom fit items unless they were delivered faulty.
What are the next steps?
You now have two options to choose from, should you return back to the website (if you have returned your purchase back to your local store please see below):
- So that you receive the replacement goods as soon as possible, we advise that you place another order online as soon as you are aware that you will have to return the original purchase. This will minimise delay rather than having to wait for the goods to reach us and then be processed. Should you choose to use this method you should request a full refund of your original order when you send it back.
- In the case that you do not wish to place another order and would like a full refund, let us know and we will do this as soon as we receive your order back.
To enable us to deal with your return as quickly as possible, please find our returns address below and include a note stating your order number and the reason for your return.
american golf - Returns
Units 1-4, Priestley Road
Wardley Industrial Estate
Worsley
Manchester
M28 2LY
United Kingdom
We begin to process returns as soon as they are received by our returns department. We will only issue a refund once the goods returned have been inspected and we are happy that the goods meet our returns terms and conditions. Depending on the nature of the return, goods may have to be sent to the supplier for inspection. We do everything we can to make this process as quick as possible.
Select Your Return Type
The cost of returning your purchase where we have sent the wrong item in error, or the item has arrived faulty / damaged will be refunded*. We recommend that you use an established courier company, with a tracked delivery service. *American Golf will not reimburse any supplementary costs if you choose a delivery service other than the least expensive method.
We recommend you return items via a tracked service and you should retain any proof of posting, receipt and tracking number for the item returned. We are unable to accept responsibility until a member of our staff has signed for receipt of the item. The cost of returning your purchase where we have sent the wrong item in error will be refunded.
We can only accept returns delivered to us; we cannot accept returns brought to our warehouse in person.
If the item you are returning is faulty please contact customer services here, as we will cover the return costs of faulty items.
Returns Address
american golf - Returns
Units 1-4, Priestley Road
Wardley Industrial Estate
Worsley
Manchester
M28 2LY
United Kingdom
If you would prefer, you may also take the items you wish to return to your local American Golf Store where one of our members of staff will be happy to help. Please ensure that you take your confirmation email, that you received after you placed your order, as your proof of purchase.
If you received any free products with your purchase, please ensure that these are also returned so that your refund/exchange can be completed.
Please note that orders paid for with PayPal or Amazon Pay can be returned in store for a Gift Card to the value of the item(s), or exchanged for other item(s) available in store. If you would like to return the items that were paid for with PayPal or Amazon Pay for a full refund, you will need to return them to our warehouse following the instructions above. Unfortunately, we cannot refund to your PayPal or Amazon Pay account if you return items to a store.
Purchases made Online using Klarna can’t be returned in-store and should be returned in line with the Returns Policy.
If you are unsure of your Local store please click here, to view our store locator.
All goods come with a manufactures warranty, with the exception of Pre-owned, ex-demo or ex-display goods. Pre-owned, ex-demo or ex-display goods that become faulty during use are unable to be returned outside the standard 30-day return policy. Pre-owned, ex-demo or ex-display goods are not sold as new goods and are purchased on a "bought as seen" basis. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:
Purchases under 30 days old
For items that become faulty within the first 30 days of normal use, American Golf will cover the expense of returns for the faulty item. Please contact customer services here who will be able to take you through the process of the DPD Returns portal, or suggest a suitable alternative method of return.
For purchases over 30 days old but less than 12 months old
American Golf is an authorised stockist of all major brands in golf. This means that our warranties have the full manufacturer backing for your complete peace of mind. All new product lines are fully tested by our purchasing team for quality and performance.
Please send the item to the address below via your preferred return method, along with a covering letter stating what the fault is, your order number and your daytime contact number. We will then contact the relevant manufacturer who will inspect the item and then, at their discretion, repair, replace or offer a like for like replacement, issue a voucher or they may, in certain cases, return the faulty item if they feel there is no manufacturing fault at blame.
In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost. If you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.
Returns Address
You should retain any proof of posting, receipt and tracking number for the item returned as we are unable to accept responsibility until a member of our staff has signed for receipt of the item.
american golf - Returns
Units 1-4, Priestley Road
Wardley Industrial Estate
Worsley
Manchester
M28 2LY
United Kingdom
Any free goods that came with the item you wish to return for a refund should be returned if unused and in its original packaging. If you have used the free gift, then it should be kept and the value will be taken off the balance that will be given back to you.
Delivery:
This product will be delivered directly from an authorised American Golf Partner.
In accordance with our privacy policy, we will share details of your order with this partner to fulfil your order.
If you have any queries regarding your delivery, please contact us: aftersales@americangolf.co.uk.
Returns:
Please see additional information below re your return:
- Returns will be eligible for refund only; no exchanges are available for this product.
- This item is not eligible to be returned to an American Golf store.
- Items must not be used, worn or washed.
- Items must be in original packaging and all tags attached.
To enable us to deal with your return as quickly as possible, please find our returns address below and include a note stating your order number and the reason for your return.
American Golf - Returns Brand Fusion Unit 2, Oldbury Park, Popes Lane, Oldbury, B69 4RG West MidlandsWe ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page here.
We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the american golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. If you choose to return your item(s) to one of our stores, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange. For a refund to these payment types, your order must be returned to our Distribution Centre. For full details on how to return your purchase, please visit our Returns and Refunds page here.
Purchases made Online using Klarna can't be returned in-store and should be returned in line with the Returns Policy detailed here.
To make your orders as secure as possible, all of our deliveries require a signature (currently not applicable due to Covid). If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.
If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 9am and 5pm (GMT) on weekdays.
If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) on weekdays by calling 01925 939 999
If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.
If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) on weekdays by calling 01925 939 999
If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.